Returns & Exchanges

At Dr Pen, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened items in their original packaging. Please ensure all security seals are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive an Authorization Number.

• 2.
  Prepare Your Package

  Securely pack your items in their original boxes, ensuring all accessories and manuals are included to prevent damage during transit.

• 3.
  Ship to Dr Pen

  Affix the provided return label or use a tracked shipping service to send your package to our designated returns warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned device, we will process your refund to your original payment method within 5-7 business days.